Refunds & Cancellation

Cancelling

Cancel any time from Account → Cancel plan. Your plan stays active until the end of the period you've paid for, and you won't be charged again. No calls or emails needed.

Failed generations

If an image, video or edit fails, the credits it used go back to your balance automatically.

Refunds

• If you're charged by mistake (for example, twice for the same payment), we refund the extra charge in full.
• If you cancel within 48 hours of a monthly renewal and haven't used any of that month's credits, write to us and we'll refund that renewal.
• The 7-day trial and top-up credits are non-refundable once any of their credits are used.

Approved refunds go back to the original payment method within 5–7 working days: through Razorpay for rupee payments, and through Paddle.com, our reseller and Merchant of Record, for dollar payments.

For dollar orders you can also ask for a refund within 14 days of purchase through Paddle (paddle.net), in line with Paddle's buyer terms.

Delivery

Studio by OSLO Labs is a digital service; nothing is shipped. Credits and plan features are available immediately after payment.

Contact

Email support@oslohq.com and mention the mobile number you signed in with.